Customer Awareness & Security

Security Information – Identity theft

At Royal Business Bank, our first priority is protecting your identity and personal information. Identity theft is a federal crime in which someone deliberately uses someone else’s identity as a method to gain financial advantages, or obtain credit and other benefits.

How to prevent identity theft

There are several things you can do to keep your personal information private and secure. Most importantly, be cautious any time you are being asked to provide your personal information, whether over the phone, through the mail, or online. Make sure you know who you are dealing with. With physical documents, use a shredder to destroy any personal documents that are no longer useful.

Please use passwords on your credit card, bank, and phone accounts. Avoid using easily obtainable information like your birth date, your Social Security number or your phone number.

Deposit your outgoing mail in post office collection boxes or at your local post office. If you’re planning to be away from home and can’t pick up your mail, call the U.S. Postal Service at 1-800-275-8777 to request a vacation hold.

With physical documents, tear or shred any documents that contain your personal information. To opt out of receiving offers of credit in the mail, go to or call 888-5-OPTOUT (888-567-8688).

When you go out, only carry the identification information and the credit and debit cards that you’ll actually need.

Place fraud alerts on your credit report with the three credit bureaus listed. Fraud alerts can help prevent an identity thief from continuing to exploit your identity.

Credit Bureaus To order your credit report To report fraud
P.O. Box 740241,
Atlanta, GA 30374-0241
P.O. Box 105069,
Atlanta, GA 30348
Trans Union (
P.O. Box 34012
Fullerton, CA 92834
P.O. Box 6790
Fullerton, CA 92834-6790
P.O. Box 2104,
Allen, TX 75013-2104
P.O. Box 9531,
Allen, TX 75013

Fraud Type  Website 
Social Security Number Theft and Misuse 
Social Security Administration
Physical Mail Theft
Phone Fraud

File a report with local law enforcement. When you file a report, try to provide as much information as you can about the crime, including the date, time, and place of the identity theft and the fraudulent accounts opened. File a complaint with the Federal Trade Commission. You can file a complaint online at or call toll-free: 1-877-IDTHEFT (1-877-438-4338).