Dear Valued Customer,
One of our highest priorities is the health of our staff, customers, and the well-being of the communities we serve. At this time, all of our branches will continue normal banking operations at all locations with reduced hours. Below are some of the key points of Royal Business Bank response plan:
1. Increased cleaning and sanitization efforts in our branches and departments while reinforcing healthy habits for our staff;
2. Keeping our products and services fully available to you;
3. Monitoring the updates related to the virus; and
4. Enhanced risk monitoring and management.
Our Bankers enjoy seeing you in our banking branches; however, we fully understand the preference of limiting your daily interactions. We strongly encourage you to use our night drop for deposits that will be processed ASAP and use our electronic banking services that include online and mobile banking and ATM. You can access your account online by using the Royal Business Bank mobile app or rbbusa.com at your convenience. From there, you can make payments, view transactions, check balances, find an ATM and more. Please also be aware of suspicious emails and fraudulent scams.
Business customers can perform ACH, wire payments, remote deposits, mobile deposits, make payments and many other activities through our online banking system. If you have not signed up for these services, please contact your relationship manager.
Please continue to check our website and social media pages for updates. For information about payment deferment, please refer to the COVID-19 INFORMATION section on our home page.
ROYAL BUSINESS BANK
On March 16, 2020, Royal Business Bank (RBB), Los Angeles, CA announced that it has completed the conversion of Pacific Global Bank (PGB), Chicago, IL. All PGB customers and RBB customers now share the same core processor to process their transactions. The three PGB branches will operate as Chicago Region Branches of Royal Business Bank. The PGB Loan department will continue to operate in the Chicago region.
Beginning March 25, 2020, branch hours will be reduced to 10:00 am to 3:00 pm Monday through Friday and closed on Saturday and Sunday. We apologize for any inconvenience.
Mortgage Payment Assistance
If you are unable to make your loan payment, you may be eligible for a payment deferment plan. To request assistance, download the COVID-19 Mortgage Relief Assistance Request form and email to our Servicing Assistance group.
Instructions: Download the form, complete and save the form, attach the saved form to an email and send to email@example.com. Click on the email address above when you are ready to send the form.
Please do NOT include any personal information such as Social Security, Tax Identification, or Driver's License numbers on the form or in the email.