Online Banking Login

Enroll HereForgot Password

New Products

Credit CARDS


Personal Credit Card - Learn More
Business Credit Card - Learn More

Fraud Prevention

Identity Theft
Despite your best efforts to manage the flow of your personal information or to keep it to yourself, the skilled identity thief can get your personal information by many means, both technology based and people based, including:

Here are a few simple steps to always keep in mind:

To learn more about identity theft, please visit: http://www.fdic.gov/consumers/consumer/alerts/theft.html

Phishing / Email Fraud
On the Web, there are new types of criminals called "phishers". These people may send very realistic e-mails pretending to be from your bank or some other organization you trust.

Webopedia defines "phishing" as the act of sending an e-mail to a user falsely claiming to be an established legitimate enterprise in an attempt to scam the user into surrendering private information that will be used for identity theft.

The email directs the user to visit a Web site where they are asked to update personal information, such as passwords and credit card, social security, and bank account numbers, that the legitimate organization already has.

The Web site however, is bogus and set up only to steal the user’s information. Because it is relatively simple to make a Web site look like a legitimate organizations site by mimicking the HTML code, the scam counts on people being tricked into thinking they were actually being contacted by a legitimate company and are subsequently going to a bogus site to update their account information.

By spamming large groups of people, the "phisher" counts on the e-mail being read by a percentage of people who actually have listed credit card numbers with the company they are portraying.

The best way to protect yourself from this type of scam is to never give out personal information by email or phone if you have not initiated the request.

How Do I Protect Myself?
Never provide your personal information in response to an unsolicited request.

What Do I Do If I Think I Am a Victim?
You should report all suspicious emails to the Federal Trade Commission through the internet at http://www.consumer.ftc.gov, or by calling 1-877-ID Theft or you can visit the following websites to get more information:

Where Do Customers Go For Help?
If a customer suspects they have given information to a phishers, it is important for them to act immediately. For information on how a customer can put a "fraud alert" on their files at the credit reporting bureaus, and for other advice for ID theft victims, contact the Federal Trade Commission’s ID Theft Clearinghouse at: http://www.consumer.gov/idtheft or call 1-877-438-4338.

Report any phishing ATTEMPTS by contacting the National Fraud Information Center/Internet Fraud Watch. Alert the company the phisher was impersonating, and their local law enforcement agency. http://www.fraud.org/

Online and Computer Security Tips 
Before you surf the web, you should follow the following steps to ensure the computer’s security:

Computer Criminals-The FBI needs to hear from you: http://www.ic3.gov/.

Internet Fraud-If a scammer takes advantage of you through an Internet auction, when you're shopping online, or in any other way, report it to the Federal Trade Commission at: https://www.ftc.gov/.

Deceptive Spam-If you get deceptive spam, including email phishing for your information, forward it to spam@uce.gov. You also may report phishing email to reportphishing@antiphishing.org.

Divulged Personal Information- If you believe you have mistakenly given your personal information to a fraudster, file a complaint at https://www.ftc.gov/, and then visit the Federal Trade Commission's Identity Theft website at https://www.identitytheft.gov/.

ATM Card Security Tips

If you suspect unauthorized use of your Card or to report your Card lost or stolen, immediately visit your Royal Business Bank branch of account during lobby hours or call us at 1-213-627-9888 during regular business hours, which are Monday through Thursday, 9:00AM to 4:30PM and Friday 9:00AM to 5:00PM.  To report unauthorized use of your Card or to report your Card lost or stolen AFTER BUSINESS HOURS, please call our Fraud Prevention Center at 1-800-554-8969.

Credit/Debit Card and Bank Account Security Tips 

Cyber Security Tips for Small Business

Back to top