Careers at Royal Business Bank
An EEO and E-Verify Employer

Career at

Royal Business Bank

An EEO and E-Verify Employer

 

Please send resume to:

 

Royal Business Bank

123 E. Valley Blvd., #201

San Gabriel, CA  91776

Attn:  Human Resources

 

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Open Positions - California

NON-OFFICER POSITIONS

 

Mortgage Underwriter (2) – Los Angeles, CA

Job Responsibilities:

• Perform a variety of mortgage loan documentation duties and ensure all tax, title, insurance and closing documentation are in place.
• Review appraisal to ensure accuracy and thoroughness to warrant the loan; Specify closing conditions.
• Review and ensure applicant’s income, financial statements, credit history, debt ratios and savings.
• Approve applications for closing and funding and ensure all applicable regulations are met.
• Collaborate with team members to identify potential solutions/exceptions for denied loan files.
• Provide superior customer service while maintaining knowledge of available loan products.
• Perform other duties as assigned.

Qualifications

Education: Bachelor’s degree in business or related field preferred.

Experience: Minimum 5 years of mortgage banking experience specific in underwriting; technical history with FHLMC FNMA FHA VA or equivalent mortgage products

Skills and Abilities:

• Strong analytical and auditing skills along with a firm gasp on math.
• Good decision-making skills backed by relevant details and research.
• Knowledge pertaining to mortgage regulations; excellent computer skills.
• Customer service and communication skills.
• Ability to handle delicate situations with diplomacy and tact.

 

Mortgage Loan Officer – Los Angeles, CA

Job Responsibilities

• Identify, develop and maintain a quality network of business relationships. Originate and generate new mortgage loans.
• Respond to customer inquiries and referrals that are generated from own contacts and from other business channels.
• Conduct interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advice customers of product/pricing policies and guidelines, and gather any additional required information.
• Provide complete loan applications to processing personnel.
• Ensure exceptional customer service by overseeing loan process from origination to close and providing on-going communication to customers and business partners.
• Coordinate and review loan documentation for loan closing.
• Assist manager in implementing business plan and marketing strategy to achieve the Bank’s financial objectives and CRA goals.
• Cross sell other bank products and services.
• Provides leadership, training and support to less experienced staff members in the department.
• Perform other duties as assigned.

Qualifications

Education: College degree preferred.

Experience: Minimum 3 years of experience in originating mortgage loans with a track record of business development.

Skills and Abilities:

• Extensive knowledge of mortgage loan and government lending guidelines. 
• Strong business development skills. 
• PC proficient in Word and Excel.
• Excellent verbal and written communication skills.
• Bilingual may be required.

 

Loan Servicing Associate (2) – Los Angeles, CA

Job Responsibilities

• Receive and field incoming customer service calls; research and resolve customer inquiries.
• Follow up to ensure customer satisfaction.
• Direct customers to other Bank specialists as required.
• Develop, implement and maintain financial institution records; ensure they are properly maintained, archived and stored securely.
• Recommend retention guidelines and schedules.
• Monitor proper handling and storage of sensitive documents and film.
• Manage proper disposal of records and documents according to established schedules.
• Manage contracts with outside vendors and service bureaus.
• Maintain and expand knowledge base of regulatory and legislative information regarding proper documentation and record retention policies and procedures and ensure Bank is in compliance.

Qualifications

Education: Associate’s degree in business, finance or related field preferred.

Experience: Two to four years of experience in financial institution lending or records management function.

Skills and Abilities:

• Strong interpersonal skills, including the ability to interact and work respectfully and cooperatively with others.
• Strong communication skills, including the ability to listen, speak and write clearly and concisely, and focus on the recipient's point of view.

 

Mortgage Quality Control Assistant – Los Angeles, CA

Job Responsibilities

• Assist QC Specialist to perform pre-funding, post-funding and mortgage compliance reviews
• Assist Mortgage Loan Post Closing Quality Control Manager in the preparation of reports and detailing finding from prefunding and post-funding reviews.
• Prepare of weekly reports including action plan, pipeline report, mistake report, pending item report, paid in full report to inform managers up to date.
• Investigate potential fraud reports for the lending area and fill Suspicious Activity Reports ( SAR ) with the Bank Secrecy Act (BSA) for further follow up
• Assist QC Specialist to conduct QC checks on the closed loans in accordance with Board guidance
• Assist the QC & Compliance Manager with reviewing and submitting the Home Mortgage Disclosure Act (HMDA) reports.
• Perform all job duties in compliance with applicable State and Federal laws and regulations
• Any other duties and projects as assigned.

Qualifications

Education: Bachelor’s degree in finance, economics, or equivalent experience.

Experience: Minimum 1 year of mortgage experience or equivalent experience.

Skills and Abilities:

• Strong interpersonal skills, including the ability to interact and work respectfully and cooperatively with others.
• Excellent computer skills using Microsoft Office programs and various mortgage industry related software programs.
• Demonstrated analytical skills.
• Must be able to function independently and still successfully work in a team environment.
• Well organized, efficient, and a self-starter with ability to work under deadlines.

 

Credit Administration Specialist – Los Angeles, CA

Job Responsibilities

1. Special Attention Credit Function:
   • Under minimal supervision and following established policies and procedures, assist in the maintenance and follow up of special attention credits as directed by the SAC manager.
   • Prepare and obtain approvals for Quarterly SAC reports, Grade Rating Change Form, and Impairment Worksheet.
   • Prepare for quarterly SAC meeting and keep meeting minutes.
2. SBA Collection and Liquidation Function:
   • Assist in the completion of SBA reports pertaining to liquidation of collateral assets and filing for payment under the SBA guarantees.
   • Maintain a log of all Special Asset Management accounts.
3. Insurance Tickler for Maturity & Past Due:
   • Review and follow up on insurance tickler for maturity and past due with borrower and account officers.
4. Coordination for Audit & Examination Documents Requests:
   • Assist in coordination of audit and examination document requests.
   • Work with account and loan officers and assistants on audit document requests.
5. Maintain records & distribution of legal documents to corresponding department / divisions.
6. Perform other duties as requested.

​

Qualifications

Education: Degree in business, accounting, or equivalent.

Experience: Minimum of 2 years experience in lending or credit functions.

Skills and Abilities: 

• PC literate in MS Word and Excel.
• Organized and detail-oriented with the ability to function in a team environment.
• Bilingual (English/Mandarin) is a plus.

 

Credit Administration Loan Assistant – Los Angeles, CA

Job Responsibilities

• Prepare loan documents for loan officer; set up loan files and follow up with loan supporting documents.
• Prepare underwriting reports including renewals, amendments, and waivers.
• Prepare financial spreadsheets and/or covenant checklist.
• Assist customers and follow up on outstanding items.
• Prepare account profitability analysis report and various reports including problem loan and asset monitoring.
• Follow up on any loan exceptions and/or delinquencies.
• Notarize loan documents for the Bank’s customers.
• Promote and cross sell the Bank’s services and products.
• Perform other duties as assigned.

Qualifications

Education: Bachelor’s degree in accounting, finance, economics, international development studies

Experience: Experience in commercial lending is a plus.

Skills and Abilities:

• PC literate in MS Word and Excel.
• Thorough accounting concepts.
• Strong verbal and written communication skills.
• Organized and detail-oriented with the ability to function in a team environment.
• Bilingual may be required.

 

Loan Portfolio Officer – Los Angeles, CA

Job Responsibilities:

• Service credit needs of existing legacy and portfolio loan customers.
• Manage existing customer relationship and loan portfolios.
• Consult with legacy and portfolio loan customers for financial and credit analysis, validate valuations of collateral.
• Prepare amendment, waiver and extension loan requests as needed.
• Prepare loan write-ups for extension of loan as provided for in approved CCRs.
• Monitor/review existing account to detect potential problems and suspicious activities; apply problem account administration according to regulations and the Bank’s policies and procedures.
• Perform annual review of legacy and portfolio loans.
• Provides leadership, training and support to less experienced staff members in the department.
• Perform other duties as assigned.

Qualifications:

Education: Bachelor’s degree in Business Administration or Finance or equivalent.

Experience: Minimum 3 years of experience in underwriting pertinent loans.

Skills and Abilities:

• Strong analytical and underwriting skills.
• PC proficient in Word and Excel.
• Excellent verbal and written communication skills.
• Bilingual may be required.

​

Underwriter – Los Angeles, CA

Job Responsibilities:

• Prepares and submits CCR/CCM/Memo for new, renewal, modification and extension with recommendations for approval from the Credit Officer, Chief Credit Officer, and CEO, and may require to present at loan committee base on the bank’s lending authority level approval limit.
• Process all new commercial loan applications, gather and review borrower’s submitted financials and documents.
• For real estate transactions, reviews property operating statements, leases, rent rolls, real estate schedules to perform detailed cash flow analysis using Cash Flow Analysis templates and Sageworks System. Performs stress testing scenarios on all the floating interest rate.
• For C&I transactions, reviews cash flow cycles, conducts sensitivity analysis, evaluates Borrower’s cash flow and their ability to provide adequate debt coverage for the proposed transactions, as well as determine cushions of protections. Analyze the industry outlook and risk assessment.
• Completes risk ratings as mean to proactively mitigate potential risk associated with each asset within the portfolio. Underwriter has to have good understanding of the Bank’s policy and procedure, and is able to accurately assign the risk rating on each loan
• Collaborative with Portfolio Managements to conduct routine annual loan reviews.
• Works with R/O to ensure receipt timely financial statements, aging reports, tax returns, and personal financial statements, and then analyzes these often complex personal financial statements and personal tax returns of sponsors/guarantors, as well as their contingent debt.
• Attends prospect calls with lending staff in order to gain a thorough understanding of the member/prospect and their business in order to determine the merits of specific loan requests and loan structure, as well as assist in the management of the member relationship
• Review appraisal and analyze collateral issue – conduct site inspection.
• Conduct require loan reviews (annual credit review, watch list report and SAC)
• Prepare and submit Reg B/HMDA/Credit logs
• Participate in audits as necessary

Qualifications:

Education: Bachelor’s Degree in Accounting, Finance, Economics, Business Administration, International Development, or other related disciplines.

Experience:

• 2-4 years of experience with CRE/Commercial Underwriting (various asset classes).
• CRE/C&I/SBA experience preferred.
• Relationship/Portfolio Management experience preferred.

Skills and Abilities:

• Strong oral communication and writing skills for report analysis and presentation.
• Must be able to interface with external clients, auditors, regulators, and executive management.
• Must be versatile with willingness to learn.
• Require BA/BS in Finance/Accounting/Economics.
• Proficiency with Microsoft Word and Excel.
• Strong Analytical Skills.
• Familiarity with Sageworks is a plus.

​

Credit Analyst – Los Angeles, CA

Job Responsibilities

• Analyze customers' overall financial situation by reviewing income, assets, debts, expenses, credit reports, or other financial information.
• Advise customers or respond to inquiries about financial matters.
• Create debt management plans, spending plans, or budgets to assist customers to meet financial goals.
• Analyze customers' financial status, credit, and property evaluations to determine feasibility of granting loans.
• Maintain or update records of customer account activity, including financial transactions.
• Estimate time for debt repayment given amount of debt, interest rates, and available funds.
• Prepare written documents to establish contracts with or communicate financial recommendations to customers.
• Perform other duties as assigned.
• Qualifications

Qualifications

Education: Bachelor's degree or equivalent in accounting, mathematics, statistics, and finance studies.

Skills and Abilities:

• Strong analytical and underwriting skills.
• PC proficient in Word and Excel.
• Excellent verbal and written communication skills.

​

Customer Service Representative – Diamond Bar Branch, CA

Job Responsibilities

• Supports and performs branch operations as deemed necessary by branch management, including new accounts, customer services, and teller functions.
• Provides quality customer services including servicing existing customers, answering inquiries, and recommending solutions to customer problems.
• Promotes and cross-sells the Bank’s services and products.
• Accept deposits/withdrawals, cash checks, process loan payments, tax payments, and outgoing wire transactions; process mail and night drop deposits.
• Balance cash drawer.
• Sell money order and travelers, official and gift checks.
• Verify credit rating request signatures and process accordingly.
• Answer inquiries and direct customers to the proper department for further bank services.
• File miscellaneous items and distribute daily reports.
• Promote and cross-sell Bank services and products.
• Performs other duties as assigned.

Qualifications

Education: High school diploma or equivalent; some college business classes preferred but not mandatory.

Experience: Cash handling, customer service, and general office experience will be helpful.

Skills and Abilities:

• PC literate.
• Typing.
• Proficient in math.
• Organized and detail-oriented.
• Strong communication skills.
• Bilingual may be required.

​

Loan Assistant – San Gabriel, CA
Job Responsibilities

• Prepare loan documents for loan officer; set up loan files and follow up with loan supporting documents.
• Prepare underwriting reports including renewals, amendments, and waivers.
• Prepare financial spreadsheets and/or covenant checklist.
• Assist customers and follow up on outstanding items.
• Prepare account profitability analysis report and various reports including problem loan and asset monitoring.
• Follow up on any loan exceptions and/or delinquencies.
• Notarize loan documents for the Bank’s customers.
• Promote and cross sell the Bank’s services and products.
• Perform other duties as assigned.

Qualifications

Education: College Degree in Accounting or Business, preferred

Experience: 1-2 years if experience in lending, preferred

Skills/Abilities:

• PC literate in MS Word and Excel.
• Thorough accounting concepts.
• Strong verbal and written communication skills.
• Organized and detail-oriented with the ability to function in a team environment.
• Bilingual may be required.

​

Risk Management Assistant (3) – Los Angeles, CA

Job Responsibilities:

• Coordinates an audit entrance & exit meeting, contacts & coordinates auditors for the Board Audit Committee meeting
• Monitors the audit schedule, tracking logs for external & internal audit, SOX audit and regulatory examination, follow up with the business units response from the tracking logs
• Prepares the reports for Board Audit Committee
• Updates, reviews and tracks the Vendor Management due diligence, contract, license etc
• Assists CRO for the Risk Assessment related to Audit, Vendor and Enterprise Risk Management
• Monitors, tracks and reviews the monthly/quarterly/semi-annually/annually compliance certification from branches and business units, to ensure the compliance certifications are completed with validated information, report to supervisor any deficiency from compliance certification.
• Assists in projects related to the Bank’s compliance obligations functions.
• Prepares reports by collecting, analyzing and summarizing information for compliance monitoring review such as HMDA, Reg B loan tracking log, flood insurance tickler log and mortgage lending compliance etc.
• Completes department administrative duties
• Performs other duties as assigned.

Qualifications:

Education: Bachelor’s degree or equivalent is preferred but not mandatory.

Experience: Administrative experience required. Minimum 3or 4 years of experience in banking and knowledge of compliance regulation is preferred.

Skills and Abilities:

• Excellent analytical, research, project management, and planning skills.
• PC proficient.
• Organized and detail-oriented.
• Strong written and verbal communication skills.
• Good knowledge of banking operations.

​

JR. BSA Analyst (3) – Los Angeles, CA

Job Responsibilities

• Receive training, learning BSA/AML legal requirements and bank policies and procedures.
• Assist experienced analysts in the research, analysis, and investigation of account behavior for potential unusual activities in accordance with the BSA/AML/OFAC monitoring policy.
• Assist in investigations for cases referred by Bank personnel for unusual activity and document findings accordingly.
• Assist in investigations for cases elevated from monthly exceptions or targeted monitoring.
• Assist in records maintenance and organization.
• Track monthly work completion and report progress to assigned supervisory staff.
• Demonstrate increasing levels of aptitude and mastery over assigned departmental tasks.
• Perform other duties as assigned.

Qualifications

Education: Bachelor’s degree or equivalent.

Experience: Although no specific experience is required, experience in banking operations, regulatory, legal, or auditing environment or some exposure to regulatory compliance matters is a plus.

Skills and Abilities:

• Excellent analytical, research, time management, and planning skills;
• PC proficient;
• Organized and detail-oriented;
• Strong written and verbal communication skills required.
• Knowledge of BSA/AML, USA PATRIOT Act, OFAC laws and regulations, and CTR and SAR reporting requirements a plus but not required.

​

HR Coordinator – Los Angeles, CA

Job Responsibilities:

• Prepares and maintains employee files and records for payroll and inputs new employee information and data changes in the HRIS system.
• Conducts New Employee Orientations.
• Assists with preparing and processing of terminations.
• Assists with the recruitment and interview process.
• Completes reference checks and verifications of employment.
• Completes Forms I-9, verifies I-9 documentation and maintains I-9 files.
• Assigns employee training courses.
• Produces various adhoc HR Reports as needed.
• Implements and coordinates policies and procedures in employee benefits.
• Handles employee inquiries on HR matters.
• Performs a wide variety of tasks in support of employment activities.
• Assists the SVP/HR Director with HR projects.
• Performs other duties as assigned.

Qualifications:

Education: Bachelor’s degree in Human Resources or related field.

Experience: Experience: Minimum 2 to 3 years’ experience in the HR field.

Skills and Abilities:

• Requires prior knowledge of principles and practices of human resources;
• Prior experience with an HRIS database preferred.
• Requires effective oral and written communication skills, excellent interpersonal skills, and computer literacy;
• Strong organizational skills and extremely detail oriented;
• Proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint;
• Bilingual in English and Mandarin Chinese a plus;
• Able to prioritize and plan work; adapt to changes in the work environment; manage competing demands.

​

Note Specialist – Los Angeles, CA

Job Responsibilities:

Loan Payment Process -

• Response to calls and emails regarding to loan payments related issues by checks, mails, incoming wires, etc., including incoming/outgoing participation loan payments, sub-notes of C&I, CRE, CRA, Construction loans and WHLOC (Ware House Line of Credit).

Loan Advance Process -

• Process advances of WHLOC, & Construction loans etc. through crediting to account, issuing checks
• Prepare outgoing wire, etc.

Loan System Maintenance -

• Monitor incoming wire.
• Monitor all email request.

Daily & Monthly Report generation -

• Check and print daily Non-post transaction, rate change report, posted transaction on placed notes, & paid note statement.
• Monitor daily loan GL reconciliation.

Loan File Maintenance -

• Scan documentation files including recorded documents and title policy.
• Maintain physical/digital documentation files to comply with bank procedures and policies; and keep original Promissory note in Vault.
• Maintain FRB pledged loans files and FHLB pledged loans in Vault.
• Support Audit requests related to Note function.

Qualifications

Education: Associate degree in business or accounting or equivalent

Experience: At least 1 year note experience (preferred, not required)

Skills and Abilities:

• Basic accounting concepts and skills required;
• Proficiency in Microsoft Office products;
• Ability to establish priorities and meet deadlines is essential;
• Excellent interpersonal skills;
• Ability to function in a high-volume environment and within time constraints;
• Organized and detail-oriented with ability to function in a team and fast-paced environment;
• Demonstrate strong service and support oriented skills and attitude.

 

Open Positions – New York

 

OFFICER POSITIONS

 

Mortgage Loan Officer – Flushing, NY

Job Responsibilities

• Identify, develop and maintain a quality network of business relationships. Originate and generate new mortgage loans.
• Respond to customer inquiries and referrals that are generated from own contacts and from other business channels.
• Conduct interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advice customers of product/pricing policies and guidelines, and gather any additional required information.
• Provide complete loan applications to processing personnel.
• Ensure exceptional customer service by overseeing loan process from origination to close and providing on-going communication to customers and business partners.
• Coordinate and review loan documentation for loan closing.
• Assist manager in implementing business plan and marketing strategy to achieve the Bank’s financial objectives and CRA goals.
• Cross sell other bank products and services.
• Provides leadership, training and support to less experienced staff members in the department.
• Perform other duties as assigned.

Qualifications

Education: College degree preferred.

Experience: Minimum 3 years of experience in originating mortgage loans with a track record of business development.

Skills and Abilities:

• Extensive knowledge of mortgage loan and government lending guidelines.
• Strong business development skills.
• PC proficient in Word and Excel; Excellent verbal and written communication skills.
• Bilingual in Mandarin required.

 

Mortgage Loan Processor (2)– Brooklyn, NY

Job Responsibilities

• Communicate with borrowers, underwriters and loan officers to assemble file for underwriting;
• Ensure that all of the documentation necessary to obtain loan approval has been received, reviewed and updated;
• Review all files for completeness and accuracy prior to loan submission;
• Review items needed on conditional approval;
• Obtain and verify all underwriting and funding conditions;
• Submit loan for final approval to underwriting;
• Maintain a pipeline of loans and is responsible for the timely and compliant flow of loans until closing;
• Perform other duties as assigned.

Qualifications

Education: High school diploma or equivalent; AA degree preferred

Experience: 0-3 years of current mortgage loan processing experience

Skills and Abilities:

• Computer literate.
• Effective verbal and written communication skills.
• Excellent time management and organizational skills.
• Knowledge of FNMA, FHLMC, VA and FHA guidelines.
• Bilingual (English/Mandarin) preferred.

 

NON-OFFICER POSITIONS

 

Customer Service Representative – Brooklyn, NY

Job Responsibilities

• Supports and performs branch operations as deemed necessary by branch management, including new accounts, customer services, and teller functions.
• Provides quality customer services including servicing existing customers, answering inquiries, and recommending solutions to customer problems.
• Promotes and cross-sells the Bank’s services and products.
• Accept deposits/withdrawals, cash checks, process loan payments, tax payments, and outgoing wire transactions; process mail and night drop deposits.
• Balance cash drawer.
• Sell money order and travelers, official and gift checks.
• Verify credit rating request signatures and process accordingly.
• Answer inquiries and direct customers to the proper department for further bank services.
• File miscellaneous items and distribute daily reports.
• Promote and cross-sell Bank services and products.
• Performs other duties as assigned.

Qualifications

Education: High school diploma or equivalent; some college business classes preferred but not mandatory.

Experience: Cash handling, customer service, and general office experience will be helpful.

Skills and Abilities:

• PC literate; typing; proficient in math.
• Organized and detail-oriented.
• Strong communication skills.
• Bilingual may be required.

​

Customer Service Representative – Flushing, NY

Job Responsibilities

• Supports and performs branch operations as deemed necessary by branch management, including new accounts, customer services, and teller functions.
• Provides quality customer services including servicing existing customers, answering inquiries, and recommending solutions to customer problems.
• Promotes and cross-sells the Bank’s services and products.
• Accept deposits/withdrawals, cash checks, process loan payments, tax payments, and outgoing wire transactions; process mail and night drop deposits.
• Balance cash drawer.
• Sell money order and travelers, official and gift checks.
• Verify credit rating request signatures and process accordingly.
• Answer inquiries and direct customers to the proper department for further bank services.
• File miscellaneous items and distribute daily reports.
• Promote and cross-sell Bank services and products.
• Performs other duties as assigned.

Qualifications

Education: High school diploma or equivalent; some college business classes preferred but not mandatory.

Experience: Cash handling, customer service, and general office experience will be helpful.

Skills and Abilities:

• PC literate; typing; proficient in math.
• Organized and detail-oriented.
• Strong communication skills.
• Bilingual may be required.

​

 

Open Positions – Chicago

 

OFFICER POSITIONS

 

Assistant Operation Officer – Chicago, IL

Job Responsibilities

• Assists branch management in supervising daily operations, workflow and branch staff.
• Reviews and approves transactions with authorized limits.
• Reviews daily operations related reports.
• Answers customer and various inquiries.
• Assists branch management in timely completing monthly branch certifications and operations reviews.
• Provides guidance and assistance to branch staff in resolving procedural and personnel administration and cross-sell the Bank’s services and products.
• Backs up officer duties when necessary.
• Perform other duties as assigned.

Qualifications

Education: College degree with business classes preferred but not mandatory.

Experience: Three to five years of bank branch operations experience.

Skills and Abilities: 

• PC literate, organized and detail-oriented.
• Good communication skills.
• Bilingual may be required.

​

VP/Administrative Officer – Chicago, IL

Job Responsibilities

• Interact with executive management, the Board of Directors, and community leaders on behalf of the CEO.
• Provide a wide range of administrative support including arranging, scheduling and coordinating appointments and meetings for the CEO as requested.
• Assist the CEO in the timely management of communications, both written and via telephone, e-mail and voicemail.
• Assist CEO to develop relationship with local communities, especially for Taiwan Center and TACC.
• Prepare monthly board and committee meeting agendas by gathering materials from various sources.
• Interact with Board members on regular meetings and other matters.
• Oversee annual shareholders meeting preparation and activities. Answering shareholders’ questions and execute shareholders’ requests.
• Act as liaison between shareholders and transfer agent.
• Attend bi-weekly management committee meeting and keep minutes.
• Perform other duties as assigned

Qualifications

Education: Business degree or equivalent.

Experience: Minimum of 5 years of administrative experiences in commercial banking.

Skills and Abilities:

• Proficient in Microsoft software programs.
• Knowledge in every aspect of commercial banking operations.
• Strong sense of confidentiality.
• Strong interpersonal and communication skills, both verbal and written.
• Bilingual in English and Mandarin Chinese a plus.

​

NON-OFFICER POSITION

 

Customer Service Representative– Chicago, IL

Job Responsibilities

• Supports and performs branch operations as deemed necessary by branch management, including new accounts, customer services, and teller functions.
• Provides quality customer services including servicing existing customers, answering inquiries, and recommending solutions to customer problems.
• Promotes and cross-sells the Bank’s services and products.
• Accept deposits/withdrawals, cash checks, process loan payments, tax payments, and outgoing wire transactions; process mail and night drop deposits.
• Balance cash drawer.
• Sell money order and travelers, official and gift checks.
• Verify credit rating request signatures and process accordingly.
• Answer inquiries and direct customers to the proper department for further bank services.
• File miscellaneous items and distribute daily reports.
• Promote and cross-sell Bank services and products.
• Performs other duties as assigned.

Qualifications

Education: High school diploma or equivalent; some college business classes preferred but not mandatory.

Experience: Cash handling, customer service, and general office experience will be helpful.

Skills and Abilities:

• PC literate.
• Typing.
• Proficient in math.
• Organized and detail-oriented.
• Strong communication skills.
• Blingual may be required.

 

Service Manager– Chicago, IL

Job Responsibilities

• Manage the operations functions of the branch to ensure the highest level of customer service, operating efficiencies, security, audits, and compliance with the Bank’s operating standards and regulatory requirements.
• Manage effectively the risks associated with each customer relationship. Utilize good judgment to ensure that any potential loss situation that could adversely affect the Bank is given an adequate level of visibility with senior management and monitor the daily workflow.
• Ensure sound operating conditions in the branch by timely completion of monthly branch certifications, operational reviews daily branch reports, branch cash balancing, all approvals within limits and as assigned.
• Assist in attaining established Bank and branch goals through active participation in sales management and officer call programs. Solicit customers for additional sales.
• Meet with staff on regular basis to discuss new and existing products, service productivity, and customer relations. Advise management on issues affecting customer service to ensure the timely research and resolution of problems. Identify and recommend methods to improve effectiveness, efficiency, and program(s) productivity. Provide guidance and coaching to staff members as a routine.
• May serve as Safety and/or Security Officer of the branch.
• Assist in hiring/interviews of new employees, disciplinary actions, and annual appraisals of staff under direct report.
• Responsible for all branch approvals within limits set by the bank, which includes and not limited to deposits, withdrawals, wires, monthly certifications, “Teller Overrides”, Daily NSF Reports, Employee’s time and any other process where an approval by the Service Manager is required.
• Perform other duties as assigned.

Qualifications

Education: College degree with business classes or equivalent.

Experience: Three to five years of bank branch operations experience with transaction approval authority and supervisory responsibility.

Skills and Abilities: Three to five years of bank branch operations experience with transaction approval authority and supervisory responsibility.

 

Royal Business Bank is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

 

Updated: 11/17/2021