Careers at Royal Business Bank
An EEO and E-Verify Employer

Career at

Royal Business Bank

An EEO and E-Verify Employer

 

Please send resume to:

 

Royal Business Bank

123 E. Valley Blvd., #201

San Gabriel, CA  91776

Attn:  Human Resources

or

HR@rbbusa.com

 

 

 

OFFICER POSITIONS (corporate title based on experience and expectations)

 

Operations Officer

Job Description

• Manage the operations functions of the branch to ensure the highest level of customer service, operating efficiencies, and compliance with the Bank's operating standards and regulatory requirements.
• Ensure the branch effectively manages the risks associated with each customer relationship. Utilize good judgment to ensure that any potential loss situation that could adversely affect the Bank is given an adequate level of visibility with senior management
• Manage to ensure sound operating conditions in the branch by timely completion of monthly branch certifications and operational reviews.
• Assist in attaining established Bank and branch goals through cross-selling.
• Meet with staff on regular basis to discuss new and existing products, service productivity and customer relations. Advise management on issues affecting customer service to ensure the timely research and resolution of problems. Identify and recommend methods to improve effectiveness, efficiency and program(s) productivity.
• Provide guidance and assistance to branch staff in resolving procedural and personnel administration problems. Provide instruction and cross training on Bank procedures and banking regulations. Ensure performance evaluations of the branch's non-officer staff are completed timely, objectively and with proper emphasis on individual development, coaching skills, customer servicing skills, and sales/referral activities.
• May serve as Safety and/or Security Officer of the branch.
• Perform other duties as assigned.

Requirements

• College degree with business classes or equivalent
• Three to five years of bank branch operations experience with transaction approval authority and supervisory responsibility
• Thorough knowledge of bank branch operations-related regulations and bank products; good verbal and written communication skills; Bilingual may be required.

 

NON-OFFICER POSITIONS

 

Mortgage Broker Coordinator

Job Description

• Build relationship with brokers, lenders, and account executives to achieve production goals.
• Manage pipeline by communicating with customers and business partners to achieve excellent servicing.

Requirements

• High school diploma or equivalent.
• Experience in mortgage processing.

 

Part-Time Teller - Silverlake Branch

Job Description

• Receive checks and cash for deposit; verify amounts and examine checks for endorsement.
• Enter deposits and issue receipts.
• Cash checks and pay out money upon verification of signatures and customer balances.
• Place holds on accounts for uncollected funds.

Requirements

• High school diploma or equivalent
• Cash handling, customer service, general office experience helpful.
• Excellent time management and organizational skills

 

 

IT Support Analyst

Job Description:

• Respond to requests for technical support in person, by phone or email
• Evaluate inquiry by determining cause of issue as hardware, software or user
• Resolve inquiry by researching documentation, providing answers, or redirecting to appropriate resource
• Notify user of resolution status by reporting progress logging all user interactions in help desk ticket system
• Provide support for routine maintenance of website, intranet, and servers including backup and recovery duties
• Stay current on job knowledge by participating in educational opportunities
• Provision and deploy hardware onsite and to branches

Skills/Qualifications:

• 2 years of college coursework in Computer Science, Information Systems, or related field
• 2-3 years full-time employed experience using help desk ticketing system related to desktop and application support
• Knowledge of Windows 7/10, Windows Server, Office, Active Directory, email administration, HTML, TCP/IP networking, VoIP phone systems
• Experience with configuring workstations, laptops, smartphones, servers, printers, switches, and peripherals
• Excellent verbal and written communication skills
• Able to demonstrate problem solving and decision making skills
• Excellent customer service skills
• A+ certification a plus

 

Credit Administration Documentation Specialist

Job Description:

• Prepare Loan Documentation using LaserPro
• Post loan payments to the system.
• Performs other duties as assigned.

Skills/Qualifications:

• Associate degree in business or accounting a plus
• Minimum two years of experience in lending or credit functions
• PC literate in MS Word and Excel; organized and detail-oriented with the ability to function in a team environment; bilingual (English/Mandarin) is a plus.

 

 

Jr. BSA Analyst

 Job Description:

• Receive training, learning BSA/AML legal requirements and bank policies and procedures.
• Assist experienced analysts in the research, analysis, and investigation of account behavior for potential unusual activities in accordance with the BSA/AML/OFAC monitoring policy.
• Assist in investigations for cases referred by Bank personnel for unusual activity and document findings accordingly.
• Assist in investigations for cases elevated from monthly exceptions or targeted monitoring.
• Assist in records maintenance and organization.
• Track monthly work completion and report progress to assigned supervisory staff.
• Demonstrate increasing levels of aptitude and mastery over assigned departmental tasks.
• Perform other duties as assigned.

 

Skills/Qualifications:

• Bachelor’s degree or equivalent.
• Although no specific experience is required, experience in banking operations, regulatory, legal, or auditing environment with exposure to regulatory compliance matters is preferred.
• Excellent analytical, research, time management, and planning skills; PC proficient; organized and detail-oriented; strong written and verbal communication skills required. Knowledge of BSA/AML, USA PATRIOT Act, OFAC laws and regulations, and CTR and SAR reporting requirements a plus but not required.

 

BSA/AML Analyst

Job Description:

• Assist in the research, analysis, and investigation of account behavior for potential unusual activities in accordance with the BSA/AML/OFAC monitoring policy.
• Assist in investigations for cases referred by Bank personnel for unusual activity and document findings accordingly.
• Assist in investigations for cases elevated from monthly exceptions or targeted monitoring.
• Assist in investigations for subpoenas received as well as accounts with OFAC and FinCEN 314a matches for unusual activity and document findings accordingly.
• Prepare and file Suspicious Activity Reports (SARs) within regulatory timeframes and in accordance with BSA/AML Compliance policies and procedures.
• Administer essential workflow functions such as: monthly exception distribution, documenting complex cases as well as ensuring that SAR narratives include all pertinent data elements.
• Ensure all records are maintained in an organized manner and according to legally prescribed retention schedules.
• Maintain tracking of monthly pending items and statistics in the BSA/AML Dept.
• Participate in alert tuning exercises to enhance the effectiveness of the monitoring system.
• Provide effective and accurate compliance support to the Bank’s business and operating units in connection with BSA/AML/OFAC matters.
• Assist in the monitoring of new and revised BSA/AML/OFAC laws and regulations, including regulatory changes and new/emerging issues, assessing impact on the Bank, and implementing the changes.
• Assist in updating and maintaining BSA/AML/OFAC policies and procedures to maintain compliance.
• Perform other duties as assigned.

 

Skills/Qualifications:

• Bachelor’s degree or equivalent.
• Experience in banking operations, regulatory, legal, or auditing environment with significant exposure to regulatory compliance matters preferred.
• Excellent analytical, research, project management, and planning skills; PC proficient; organized and detail-oriented; strong written and verbal communication skills.  Knowledge of BSA/AML, USA PATRIOT Act, OFAC laws and regulations, and CTR and SAR reporting requirements.

 

Utility –  Oxnard Branch

Job Description

• Supports and performs branch operations as deemed necessary by branch management, including new accounts, customer services, and teller functions.
• Provides quality customer services including servicing existing customers, answering inquiries, and recommending solutions to customer problems.
• Promotes and cross-sells the Bank’s services and products.
• Backs up supervisor duties as needed.
• Performs other duties as assigned.

 

Skills/Qualifications:

• High school graduate or equivalent; some college business classes preferred but not mandatory.
• Minimum of three years branch operations experience in a banking environment; thorough knowledge of Bank products and services
• PC literate; organized and detail-oriented; strong communication skills; bilingual (English/Mandarin) may be required

 

Royal Business Bank is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

Updated 09/19/2018