Careers at Royal Business Bank
An EEO and E-Verify Employer

Career at

Royal Business Bank

An EEO and E-Verify Employer

 

Please send resume to:

 

Royal Business Bank

123 E. Valley Blvd., #201

San Gabriel, CA  91776

Attn:  Human Resources

 

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Open Positions - California

 

Loan Servicing Associate – Los Angeles, CA

Job Responsibilities

• Receive and field incoming customer service calls; research and resolve customer inquiries.
• Follow up to ensure customer satisfaction.
• Direct customers to other Bank specialists as required.
• Develop, implement and maintain financial institution records; ensure they are properly maintained, archived and stored securely.
• Recommend retention guidelines and schedules.
• Monitor proper handling and storage of sensitive documents and film.
• Manage proper disposal of records and documents according to established schedules.
• Manage contracts with outside vendors and service bureaus.
• Maintain and expand knowledge base of regulatory and legislative information regarding proper documentation and record retention policies and procedures and ensure Bank is in compliance.

Qualifications

Education: Associate’s degree in business, finance or related field preferred.

Experience: Two to four years of experience in financial institution lending or records management function.

Skills and Abilities:

• Strong interpersonal skills, including the ability to interact and work respectfully and cooperatively with others.
• Strong communication skills, including the ability to listen, speak and write clearly and concisely, and focus on the recipient's point of view.

 

Loan Processor – Los Angeles, CA

Job Responsibilities

• Communicate with borrowers, underwriters and loan officers to assemble file for underwriting;
• Ensure that all of the documentation necessary to obtain loan approval has been received, reviewed and updated;
• Review all files for completeness and accuracy prior to loan submission;
• Review items needed on conditional approval;
• Obtain and verify all underwriting and funding conditions;
• Submit loan for final approval to underwriting;
• Maintain a pipeline of loans and is responsible for the timely and compliant flow of loans until closing;
• Perform other duties as assigned.

Qualifications

Education: High school diploma or equivalent; AA degree preferred

Experience: Minimum 2 years of current mortgage loan processing experience

Skills and Abilities:

Computer literate; effective verbal and written communication skills; excellent time management and organizational skills; knowledge of FNMA, FHLMC, VA and FHA guidelines; bilingual (English/Mandarin) preferred

 

Loan Portfolio Officer – Los Angeles, CA

Job Responsibilities

• Service credit needs of existing legacy and portfolio loan customers.
• Manage existing customer relationship and loan portfolios.
• Consult with legacy and portfolio loan customers for financial and credit analysis, validate valuations of collateral.
• Prepare amendment, waiver and extension loan requests as needed.
• Prepare loan write-ups for extension of loan as provided for in approved CCRs.
• Monitor/review existing account to detect potential problems and suspicious activities; apply problem account administration according to regulations and the Bank’s policies and procedures.
• Perform annual review of legacy and portfolio loans.
• Provides leadership, training and support to less experienced staff members in the department.

Qualifications

Education: Bachelor’s degree in Business Administration or Finance or equivalent.

Experience: Minimum 3 years of experience in underwriting pertinent loans.

Skills and Abilities:

Strong analytical and underwriting skills; PC proficient in Word and Excel; Excellent verbal and written communication skills; Bilingual may be required.

 

Mortgage Loan Officer – Los Angeles, CA

Job Responsibilities

• Identify, develop and maintain a quality network of business relationships. Originate and generate new mortgage loans.
• Respond to customer inquiries and referrals that are generated from own contacts and from other business channels.
• Conduct interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advice customers of product/pricing policies and guidelines, and gather any additional required information.
• Provide complete loan applications to processing personnel.
• Ensure exceptional customer service by overseeing loan process from origination to close and providing on-going communication to customers and business partners.
• Coordinate and review loan documentation for loan closing.
• Assist manager in implementing business plan and marketing strategy to achieve the Bank’s financial objectives and CRA goals.
• Cross sell other bank products and services.
• Provides leadership, training and support to less experienced staff members in the department.
• Perform other duties as assigned.

Qualifications

Education: College degree preferred.

Experience: Minimum 3 years of experience in originating mortgage loans with a track record of business development.

Skills and Abilities:

• Extensive knowledge of mortgage loan and government lending guidelines. 
• Strong business development skills. 
• PC proficient in Word and Excel.
• Excellent verbal and written communication skills.
• Bilingual may be required.

 

Loan Documentation Specialist – Los Angeles, CA

Job Responsibilities

• Loan Documentation – preparing and reviewing loan documents for CRE, C&I, and small business loans complying with BCG guideline and other compliance regulations. Working knowledge of SBA loans and its SOP rules would be an advantage.
• Quality Control – reviewing closed loans after funding including; loan documents, loan boarding, and perfection of collaterals and checking post-funding condition.
• Preparing lenders instructions, arranging, coordinating with Escrow & Title to fund and checking pre-funding condition.
• Supporting Loan Portfolio Manager and team members (Utility function).
• Reviewing daily transactions including rate change report, non-posted transaction report.
• Reviewing monthly reports such as collateral report, tickler report, loan funding report.
• Back-up for loan documentation and funding staff.
• Reviewing all loans after closing including loan documents, loan system, and other post-closing items based on CCR in compliance with loan policies & procedures and other bank policies including BSA.

Qualifications

Education: Bachelor’s in Finance, Accounting or Business Management.

Experience: 3-5 years in lending or credit functions.

Skills and Abilities:

• Basic accounting concepts and skills.
• Outstanding interpersonal and management skills.
• Effective communication skills.
• Diverse departmental skills in accounting, finance, credit, & operations.

 

Assistant Portfolio Management Officer – Los Angeles, CA

Job Responsibilities

• Service credit needs of existing legacy and portfolio loan customers.
• Manage existing customer relationship and loan portfolios.
• Provide loan servicing for commercial and construction loans including disbursement requests.
• Consult with legacy and portfolio loan customers for financial and credit analysis, validate valuations of collateral.
• Prepare amendment, waiver and extension loan requests as needed.
• Prepare loan write-ups for extension of loan as provided for in approved CCRs.
• Monitor/review existing account to detect potential problems and suspicious activities; apply problem account administration according to regulations and the Bank’s policies and procedures.
• Perform annual review of legacy and portfolio loans.
• Provides leadership, training and support to less experienced staff members in the department.
• Perform other duties as assigned.

Qualifications

Education: Bachelor’s degree in Business Administration or Finance or equivalent.

Experience: Minimum 3 years of experience in underwriting pertinent loans.

Skills and Abilities:

Strong analytical and underwriting skills; PC proficient in Word and Excel; Excellent verbal and written communication skills; Bilingual may be required.

 

JR. BSA Analyst (3) – Los Angeles, CA
Job Responsibilities

• Receive training, learning BSA/AML legal requirements and bank policies and procedures.
• Assist experienced analysts in the research, analysis, and investigation of account behavior for potential unusual activities in accordance with the BSA/AML/OFAC monitoring policy.
• Assist in investigations for cases referred by Bank personnel for unusual activity and document findings accordingly.
• Assist in investigations for cases elevated from monthly exceptions or targeted monitoring.
• Assist in records maintenance and organization.
• Track monthly work completion and report progress to assigned supervisory staff.
• Demonstrate increasing levels of aptitude and mastery over assigned departmental tasks.
• Perform other duties as assigned.

Qualifications

Education: Bachelor's degree or equivalent

Experience: Although no specific experience is required, experience in banking operations, regulatory, legal, or auditing environment or some exposure to regulatory compliance matters is a plus.

Skills/Abilities: Excellent analytical, research, time management, and planning skills; PC proficient; organized and detail-oriented; strong written and verbal communication skills required. Knowledge of BSA/AML, USA PATRIOT Act, OFAC laws and regulations, and CTR and SAR reporting requirements a plus but not required.

​

BSA Analyst (2) – Los Angeles, CA
Job Responsibilities

• Assist in and perform the research, analysis, and investigation of account behavior for potential unusual activities in accordance with the BSA/AML/OFAC monitoring policy.
• Assist in and perform investigations for cases referred by Bank personnel for unusual activity and document findings accordingly.
• Assist in and perform investigations for cases elevated from monthly exceptions or targeted monitoring.
• Prepare and file Suspicious Activity Reports (SARs) within regulatory timeframes and in accordance with BSA/AML Compliance policies and procedures.
• Perform essential workflow functions such as: monthly exception distribution, documenting complex cases as well as ensuring that SAR narratives include all pertinent data elements.
• Ensure all records are maintained in an organized manner and according to legally prescribed retention schedules.
• Maintain tracking of monthly pending items and statistics in the BSA/AML Dept.
• Participate in alert tuning exercises to enhance the effectiveness of the monitoring system.
• Assist in the monitoring of new and revised BSA/AML/OFAC laws and regulations, including regulatory changes and new/emerging issues.
• Assist in updating and maintaining desktop procedures to maintain compliance.
• Assist in providing training and support as needed, including mentorship to junior analysts.
• Assist with and perform secondary reviews on other analysts’ reviews to ensure continuity with departmental practices and adherence to policies and procedures.
• Provide feedback on systems, processes, and other relevant observations.
• Perform other duties as assigned.

Qualifications

Education: Bachelor's degree or equivalent

Experience: Experience in banking operations, regulatory, legal, or auditing environment with significant exposure to regulatory compliance matters preferred.

Skills/Abilities: Excellent analytical, research, project management, and planning skills; PC proficient; organized and detail-oriented; strong written and verbal communication skills. Knowledge of BSA/AML, USA PATRIOT Act, OFAC laws and regulations, and CTR and SAR reporting requirements suggested and preferred.

​

Customer Service Representative – Diamond Bar Branch, CA

Job Responsibilities:

• Supports and performs branch operations as deemed necessary by branch management, including new accounts, customer services, and teller functions.
• Provides quality customer services including servicing existing customers, answering inquiries, and recommending solutions to customer problems.
• Promotes and cross-sells the Bank’s services and products.
• Accept deposits/withdrawals, cash checks, process loan payments, tax payments, and outgoing wire transactions; process mail and night drop deposits.
• Balance cash drawer.
• Sell money order and travelers, official and gift checks.
• Verify credit rating request signatures and process accordingly.
• Answer inquiries and direct customers to the proper department for further bank services.
• File miscellaneous items and distribute daily reports.
• Promote and cross-sell Bank services and products.
• Performs other duties as assigned.

Qualifications

Education: High school diploma or equivalent; some college business classes preferred but not mandatory.

Experience: Cash handling, customer service, and general office experience will be helpful.

Skills and Abilities: PC literate; typing; proficient in math; organized and detail-oriented; strong communication skills; bilingual may be required.

 

Customer Service Representative – Silver Lake Branch, CA

Job Responsibilities:

• Supports and performs branch operations as deemed necessary by branch management, including new accounts, customer services, and teller functions.
• Provides quality customer services including servicing existing customers, answering inquiries, and recommending solutions to customer problems.
• Promotes and cross-sells the Bank’s services and products.
• Accept deposits/withdrawals, cash checks, process loan payments, tax payments, and outgoing wire transactions; process mail and night drop deposits.
• Balance cash drawer.
• Sell money order and travelers, official and gift checks.
• Verify credit rating request signatures and process accordingly.
• Answer inquiries and direct customers to the proper department for further bank services.
• File miscellaneous items and distribute daily reports.
• Promote and cross-sell Bank services and products.
• Performs other duties as assigned.

Qualifications

Education: High school diploma or equivalent; some college business classes preferred but not mandatory.

Experience: Cash handling, customer service, and general office experience will be helpful.

Skills and Abilities: PC literate; typing; proficient in math; organized and detail-oriented; strong communication skills; bilingual may be required.

 

Customer Service Representative – Arcadia Branch, CA

Job Responsibilities:

• Supports and performs branch operations as deemed necessary by branch management, including new accounts, customer services, and teller functions.
• Provides quality customer services including servicing existing customers, answering inquiries, and recommending solutions to customer problems.
• Promotes and cross-sells the Bank’s services and products.
• Accept deposits/withdrawals, cash checks, process loan payments, tax payments, and outgoing wire transactions; process mail and night drop deposits.
• Balance cash drawer.
• Sell money order and travelers, official and gift checks.
• Verify credit rating request signatures and process accordingly.
• Answer inquiries and direct customers to the proper department for further bank services.
• File miscellaneous items and distribute daily reports.
• Promote and cross-sell Bank services and products.
• Performs other duties as assigned.

Qualifications

Education: High school diploma or equivalent; some college business classes preferred but not mandatory.

Experience: Cash handling, customer service, and general office experience will be helpful.

Skills and Abilities: PC literate; typing; proficient in math; organized and detail-oriented; strong communication skills; bilingual may be required.

 

Customer Service Representative – Oxnard Branch, CA

Job Responsibilities:

• Supports and performs branch operations as deemed necessary by branch management, including new accounts, customer services, and teller functions.
• Provides quality customer services including servicing existing customers, answering inquiries, and recommending solutions to customer problems.
• Promotes and cross-sells the Bank’s services and products.
• Accept deposits/withdrawals, cash checks, process loan payments, tax payments, and outgoing wire transactions; process mail and night drop deposits.
• Balance cash drawer.
• Sell money order and travelers, official and gift checks.
• Verify credit rating request signatures and process accordingly.
• Answer inquiries and direct customers to the proper department for further bank services.
• File miscellaneous items and distribute daily reports.
• Promote and cross-sell Bank services and products.
• Performs other duties as assigned.

Qualifications

Education: High school diploma or equivalent; some college business classes preferred but not mandatory.

Experience: Cash handling, customer service, and general office experience will be helpful.

Skills and Abilities: PC literate; typing; proficient in math; organized and detail-oriented; strong communication skills; bilingual may be required.

 

Relationship Manager – Irvine Branch, CA

Job Responsibilities:

• Building positive and strong relationships with branch staff and customers, to develop new client base for the branch.
• Promote various products and in-charge of product sales.
• Interact with customers to understand their businesses and to provide exceptional services to meet their banking needs.
• Developing potential business relationship by actively participating local community events or activities.
• Report and communicate with Director of Private Banking/Branch Administrator for proactive marketing strategy planning.

Qualifications

Education: College graduate preferably with business degree.

Experience: Thorough knowledge of banking regulations, bank products and policies.

Skills and Abilities: Strong marketing skills, interpersonal abilities, customer service and communication skills. Bilingual (English/Mandarin) is a plus.

 

SBA Underwriter – Los Angeles, CA

Job Responsibilities:

• Underwrite new SBA guaranteed loan products, primarily 7a and 504 loans following the Bank’s lending policy and procedures, SBA guidelines and general prudent lending practice.
• Perform financial and ratio analysis on collected financial information to evaluate financial condition/capacity of each applicant.
• Review all legal documents, contracts, escrow documents, preliminary title and lien search report for proper risk assessment.
• Review real estate appraisal, environmental studies and business valuation to analyze collateral adequacy.
• Prepare a comprehensive written report on each loan request for presentation to proper approval authority.
• Conduct applicant interviews and site visits as needed.
• Monitor and service existing loan portfolio.
• Prepare and update daily, weekly and monthly administrative reports.
• Promote and cross sell the Bank’s services and products.
• Perform other duties as assigned.

Qualifications

Education: Bachelor’s degree in Business-related major.

Experience: Prior experience in SBA/commercial lending; familiar with SBA financial programs, especially 7a and 504.

Skills and Abilities: Track record of business development; PC proficient in Word and Excel; customer service, effective verbal and written communication skills; bilingual may be required.

 

Payroll Manager – Los Angeles, CA

Job Responsibilities:

• Manages the preparation and distribution of the organization’s payroll for multiple locations.
• Responds to all payroll-related inquiries including but not limited to payroll deductions and accruals, timecards, wage garnishments, child support payments, and employment verifications in order to resolve all payroll employee issues.
• Maintains and reviews payroll processing system to ensure timely and accurate processing of payroll transactions including salaries, benefits, garnishments, taxes, and other deductions.
• Ensures accurate and timely processing of payroll updates including new hires, terminations, and changes to pay rates.
• Prepares and maintains accurate records and reports of payroll transactions.
• Directs the preparation and filing of required reports and/or payments to government agencies, insurance carriers, other organizations and individual employees.
• Ensures compliance with federal, state, and local payroll, wage, and hour laws and best practices.
• Facilitates audits by providing records and documentation to auditors.
• Identifies and recommends updates to payroll processing software, systems, and procedures.
• Prepares compensation reports and salary surveys as needed.
• Performs other duties as assigned.

Qualifications

Education: Bachelor’s degree in Accounting, Business Administration, Human Resources, or related field required.

Experience: 4+ years of related experience required. Bank experience preferred. Multi-state experience ideal.

Skills and Abilities:

• Good judgement with the ability to make prompt and sound decisions
• Extensive knowledge of the payroll function including preparation, balancing, internal control, and payroll taxes.
• Ability to work with all levels of management.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong leadership skills.
• Proficient with payroll software.
• Strong computer skills including spreadsheet experience required.
• Excellent oral and written communication skills and superior interpersonal skills required.
• Ability to research and interpret state and federal payroll & benefit regulations.
• Bilingual in English and Mandarin Chinese a plus.

 

CRA Reporting Analyst – Los Angeles, CA

Job Responsibilities:

• The Community Reinvestment Act (CRA) Analyst tracks and analyzes the Bank’s lending, investments and community development services to ensure the Bank meets the needs of the communities the Bank serves, including those of low and moderate income people and neighborhoods.
• Utilize CRA Wiz software to produce CRA performance reports for Lending (Community Development, HMDA, & Small Business).
• Assist in the preparation and integrity of CRA data.
• Track CRA-related investments and services.
• Collect and build economic, demographic, and performance data to ensure that the Bank’s CRA objectives and performance goals are met.
• Participate in CRA Committee.
• Develop and facilitate periodic CRA training.
• Maintain the Bank’s CRA public file as required by the Community Reinvestment Act.
• Other duties as assigned.

Qualifications

Education: High school diploma or general education degree (GED)

Experience: Two or more years CRA related experience and/or training; or equivalent combination of education and experience. Experience and familiarity with CRA Wiz required. Knowledge of the Community Reinvestment Act and the Home Mortgage Disclosure Act. Ability to understand and interpret CRA statistical data analysis.

Skills and Abilities:

• Analytical , Advanced
• Organizational , Intermediate
• Mathematical , Advanced
• Microsoft Office , Intermediate
• Operate Office Equipment , Intermediate
• Written Communication , Advanced
• Verbal Communication , Advanced
• Ability to Multi Task and Prioritize , Advanced
• Other: Self Motivated and Proactive, Advanced

 

Commercial Lending Manager – Los Angeles, CA

Job Responsibilities:

• Works closely with senior management and other business units to develop and manage a variety of commercial loans.
• Implement business plan and marketing strategy to achieve the Bank’s financial objectives and CRA goals.
• Develop new relationships from referrals and outside calling efforts.
• Maintain and enhance relationships by cross-selling bank products and services.
• Manage and develop employees in the department to achieve maximum productivity.
• Supervise preparation of reports and review of loan applications following the Bank’s policies and procedures.
• Coordinate the origination, underwriting, legal and credit documentation, and closing and servicing process.
• Ensure controls are in place to adhere to all compliance and regulatory requirements.
• Performs other duties as assigned.

Qualifications

Education: Bachelor’s degree in Finance or related field.

Experience: Minimum 10 years of experience in commercial lending, including 3 years in department manager or section head position required.

Skills and Abilities: Good commercial loan underwriting, analytical, organization, and planning skills; ability to manage department in a team environment; excellent interpersonal and communication skills.

 

Financial Administrative Assistant – Buena Park, CA

Job Responsibilities:

• Performs diverse administrative duties involving high-level contacts and exposes to sensitive information necessitating use of discretion and judgment.
• Assist CFO with organizing board and committee packages
• Coordinate Investor Relations Function under CFO and CEO’s direction
• Answer shareholder questions
• Perform stock transfer transactions under the CFO’s direction
• Assist employees on stock trading
• File Form 3 and Form 4 for directors and officers stock trades
• Prepare Proxy under CFO and Controller direction
• Arrange investor meetings
• Prepare department minutes
• Assist in making travel accommodations for staff
• Keep track of bank’s insurance policies
• Assists in the liaison and coordination with advertising, media and public relations companies.
• Accept other responsibilities as deemed necessary by supervisor

Qualifications

Education: College degree or equivalent

Experience: Administrative experiences required, thorough knowledge of banking regulations, bank products and policies preferred but not required

Skills and Abilities: Proficient in Microsoft software programs (Excel, word, and PC literate); strong verbal and written communication skills; organized and detail-oriented; strong sense of confidentiality; Bilingual (English/Mandarin) is a plus.

 

Operations Officer – Arcadia, CA

Job Responsibilities:

• Manage the operations functions of the branch to ensure the highest level of customer service, operating efficiencies, and compliance with the Bank’s operating standards and regulatory requirements
• Ensure the branch effectively manages the risks associated with each customer relationship. Utilize good judgment to ensure that any potential loss situation that could adversely affect the Bank is given an adequate level of visibility with senior management
• Manage to ensure sound operating conditions in the branch by timely completion of monthly branch certifications and operational reviews.
• Assist in attaining established Bank and branch goals through cross-selling.
• Meet with staff on regular basis to discuss new and existing products, service productivity and customer relations. Advise management on issues affecting customer service to ensure the timely research and resolution of problems. Identify and recommend methods to improve effectiveness, efficiency and program(s) productivity.
• Provide guidance and assistance to branch staff in resolving procedural and personnel administration problems. Provide instruction and cross training on Bank procedures and banking regulations. Ensure performance evaluations of the branch’s non-officer staff are completed timely, objectively and with proper emphasis on individual development, coaching skills, customer servicing skills, and sales/referral activities.

Qualifications

Education: College degree with business classes or equivalent

Experience: Three to five years of bank branch operations experience with transaction approval authority and supervisory responsibility

Skills and Abilities: Thorough knowledge of bank branch operations-related regulations and bank products; good verbal and written communication skills; Bilingual may be required.

 

Operations Officer – Silver Lake, CA

Job Responsibilities:

• Manage the operations functions of the branch to ensure the highest level of customer service, operating efficiencies, and compliance with the Bank’s operating standards and regulatory requirements
• Ensure the branch effectively manages the risks associated with each customer relationship. Utilize good judgment to ensure that any potential loss situation that could adversely affect the Bank is given an adequate level of visibility with senior management
• Manage to ensure sound operating conditions in the branch by timely completion of monthly branch certifications and operational reviews.
• Assist in attaining established Bank and branch goals through cross-selling.
• Meet with staff on regular basis to discuss new and existing products, service productivity and customer relations. Advise management on issues affecting customer service to ensure the timely research and resolution of problems. Identify and recommend methods to improve effectiveness, efficiency and program(s) productivity.
• Provide guidance and assistance to branch staff in resolving procedural and personnel administration problems. Provide instruction and cross training on Bank procedures and banking regulations. Ensure performance evaluations of the branch’s non-officer staff are completed timely, objectively and with proper emphasis on individual development, coaching skills, customer servicing skills, and sales/referral activities.

Qualifications

Education: College degree with business classes or equivalent

Experience: Three to five years of bank branch operations experience with transaction approval authority and supervisory responsibility

Skills and Abilities: Thorough knowledge of bank branch operations-related regulations and bank products; good verbal and written communication skills; Bilingual may be required.

 

Human Resources Coordinator – Los Angeles, CA

Job Responsibilities:

• Coordinates and conducts New Employee Orientation.
• Assists with the recruitment and interview process.
• Completes reference checks and verifications of employment.
• Prepares offer letters.
• Completes Forms I-9, verifies I-9 documentation and maintains I-9 files.
• Prepares and maintains employee files and other HR related documents.
• Assists with assigning employee training courses.
• Assists with various audit requests
• Produces various adhoc HR Reports as needed.
• Implements and coordinates policies and procedures in employee benefits.
• Assists with preparing and processing of terminations.
• Handles employee inquiries on HR matters.
• Makes photocopies; mails, scans and emails documents; and performs other clerical functions.
• Performs a wide variety of tasks in support of employment activities.
• Assists the SVP/HR Director with HR projects.
• Performs other duties as assigned.

Qualifications

Education: Bachelor’s degree in Human Resources or related field.

Experience: Minimum 0 to 2 years’ experience in the HR field.

Skills and Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Working understanding of human resource principles, practices and Procedures.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful Environment.
• Proficient with Microsoft Office Suite or related software.
• Bilingual in English and Mandarin Chinese (preferred).
• Able to prioritize and plan work; adapt to changes in the work environment; manage Competing demands

 

Open Positions - Nevada

 

Customer Service Representative – Spring Mountain Branch, NV

Job Responsibilities:

• Supports and performs branch operations as deemed necessary by branch management, including new accounts, customer services, and teller functions.
• Provides quality customer services including servicing existing customers, answering inquiries, and recommending solutions to customer problems.
• Promotes and cross-sells the Bank’s services and products.
• Accept deposits/withdrawals, cash checks, process loan payments, tax payments, and outgoing wire transactions; process mail and night drop deposits.
• Balance cash drawer.
• Sell money order and travelers, official and gift checks.
• Verify credit rating request signatures and process accordingly.
• Answer inquiries and direct customers to the proper department for further bank services.
• File miscellaneous items and distribute daily reports.
• Promote and cross-sell Bank services and products.
• Performs other duties as assigned.

Qualifications

Education: High school diploma or equivalent; some college business classes preferred but not mandatory.

Experience: Cash handling, customer service, and general office experience will be helpful.

Skills and Abilities: PC literate; typing; proficient in math; organized and detail-oriented; strong communication skills; bilingual may be required.

 

Open Positions - Hawaii

 

Branch Manager – Hawaii Main Branch, HI

Job Responsibilities:

• Organize, direct and administer the service and sales activities of the branch through management of all branch personnel.
• Manage the sales function by developing sales and marketing plans specific to local markets. 
• Actively generate and pursue business leads (opportunities) and develop business, including calls to existing customers to maintain and expand banking relationships, and calls to prospective clients to develop new business. Meet regularly with branch officers to ensure that all opportunities for selling and cross selling Bank products and services are pursued.
• Oversee operational and risk management activities of the branch to ensure the highest level of customer service, operating efficiencies, and compliance with the Bank’s operating standards and regulatory requirements, such as BSA and CRA.
• Adhere to branch budget.  Monitor and control expenses on an ongoing basis.
• Actively participate in various civic, social and community affairs to enhance the Bank’s image and promote positive community relations.
• Maintain up-to-date knowledge on all Bank products and services and ensure that training and assistance is provided to develop and enhance branch staff’s knowledge.
• Maintain a highly motivated and qualified branch staff through the selection, placement, training, counseling and promotion of people to achieve optimum organizational performance.
• Team up with or report to Regional Manager or other bank managers for business development, staffing and other branch management matters, when deemed necessary or appropriate.
• Perform other duties as assigned.

Qualifications

Education: College degree in business or equivalent.

Experience: Two to three years branch management experience. Thorough knowledge of banking regulations, bank products and policies.

Skills and Abilities: Comprehensive knowledge of all phases of branch management including banking regulations and compliances, customer service, sales, operations and risk management; proven abilities in business development and banking management; excellent verbal and written communication skills; Bilingual may be required.

 

Open Positions - New Jersey

 

Relationship Manager – Edison, NJ

Job Responsibilities:

• Building positive and strong relationships with branch staff and customers, to develop new client base for the branch.
• Promote various products and in-charge of product sales.
• Interact with customers to understand their businesses and to provide exceptional services to meet their banking needs.
• Developing potential business relationship by actively participating local community events or activities.
• Report and communicate with Director of Private Banking/Branch Administrator for proactive marketing strategy planning.

Qualifications

Education: College graduate preferably with business degree.

Experience: Thorough knowledge of banking regulations, bank products and policies.

Skills and Abilities: Strong marketing skills, interpersonal abilities, customer service and communication skills. Bilingual (English/Mandarin) is a plus.

 

Open Positions – New York

 

Commercial Lending Officer – Brooklyn, NY

Job Responsibilities

• Develop new, qualified customer prospects and businesses that fit the Bank’s risk appetite.
• Perform credit assessment and preliminary underwriting of commercial loans, evaluate customer loan requests, coordinate with Underwriting to obtain and analyze due diligence materials, and make loan recommendations to management.
• Maintain regular contact with borrowers to obtain required documentation and other credit administration materials and ensure access to the property for inspections.
• Interface with borrowers to structure and negotiate credit terms, such as loan amount, interest rate, loan term, amortization, and fees.
• Determine loan repayment methods and collateral specifications for all loans.
• Develop and maintain interest rate structure to be consistent with financial institution policies, procedures, and profitability, and to be competitive with current market rates.
• Regularly meet with borrowers and maintain contact logs/call reports with borrowers.
• Meets with borrowers regularly and maintains contact logs/call reports with borrowers.
• Assist Underwriting, Credit Risk Management, Closing, and Loan Servicing departments in determining circumstances of borrower default and viability of extensions, modifications, workouts or foreclosure, and relevant credit administration matters.
• Perform all job duties in compliance with applicable State and Federal laws and regulations.
• Perform other duties as assigned

Qualifications

Education: Bachelor's degree in business or related field preferred

Experience:

• Bilingual Chinese/English preferred.
• Three to five years of commercial lending experience, preferably in a financial institution setting.
• Extensive knowledge of commercial estate lending policies and procedures and practices.
• Familiarity with the real estate market served by Bank.

Skills and Abilities: Bilingual Chinese/English required; Ongoing NMLS registration; Knowledge of Encompass preferred; Proficient with Microsoft Office suite; High ethics; Strong interpersonal skills, including the ability to interact and work respectfully and cooperatively with others; Strong communication skills, including the ability to listen, speak, and write clearly and concisely; Commitment to lifelong learning

 

Sales Assistant – Brooklyn, NY

Job Responsibilities:

• Perform specific tasks assigned by loan officers.
• Ensure files move through processing and closing in a timely manner.
• Schedule appointments with clients.
• Respond to client’s questions and concerns.
• Obtain and review applicant credit history.
• Follow up with clients to complete necessary documents and keep them informed of the loan process.
• Systematically store and maintain client data and files.
• Prepare files for submission to processing.
• Perform a variety of research duties in support of the branch.
• Other duties and projects as assigned.

Qualifications

Education: High school diploma or equivalent; AA degree preferred

Experience: Banking or mortgage lending experience preferred

Skills and Abilities: Bilingual Chinese/English required; Ongoing NMLS registration; Knowledge of Encompass preferred; Proficient with Microsoft Office suite; High ethics; Strong interpersonal skills, including the ability to interact and work respectfully and cooperatively with others; Strong communication skills, including the ability to listen, speak, and write clearly and concisely; Commitment to lifelong learning

 

Customer Service Representative (PT)– New York, NY 11355

Job Responsibilities

• Supports and performs branch operations as deemed necessary by branch management, including new accounts, customer services, and teller functions.
• Provides quality customer services including servicing existing customers, answering inquiries, and recommending solutions to customer problems.
• Promotes and cross-sells the Bank’s services and products.
• Accept deposits/withdrawals, cash checks, process loan payments, tax payments, and outgoing wire transactions; process mail and night drop deposits.
• Balance cash drawer.
• Sell money order and travelers, official and gift checks.
• Verify credit rating request signatures and process accordingly.
• Answer inquiries and direct customers to the proper department for further bank services.
• File miscellaneous items and distribute daily reports.
• Promote and cross-sell Bank services and products.
• Performs other duties as assigned.

Qualifications

Education: High school diploma or equivalent; some college business classes preferred but not mandatory.

Experience: Cash handling, customer service, and general office experience will be helpful.

Skills and Abilities: PC literate; typing; proficient in math; organized and detail-oriented; strong communication skills; bilingual may be required.

 

Open Positions – Chicago

 

Customer Service Representative– Chicago, IL

Job Responsibilities

• Supports and performs branch operations as deemed necessary by branch management, including new accounts, customer services, and teller functions.
• Provides quality customer services including servicing existing customers, answering inquiries, and recommending solutions to customer problems.
• Promotes and cross-sells the Bank’s services and products.
• Accept deposits/withdrawals, cash checks, process loan payments, tax payments, and outgoing wire transactions; process mail and night drop deposits.
• Balance cash drawer.
• Sell money order and travelers, official and gift checks.
• Verify credit rating request signatures and process accordingly.
• Answer inquiries and direct customers to the proper department for further bank services.
• File miscellaneous items and distribute daily reports.
• Promote and cross-sell Bank services and products.
• Performs other duties as assigned.

Qualifications

Education: High school diploma or equivalent; some college business classes preferred but not mandatory.

Experience: Cash handling, customer service, and general office experience will be helpful.

Skills and Abilities:

• PC literate.
• Typing.
• Proficient in math.
• Organized and detail-oriented.
• Strong communication skills.
• Blingual may be required.

 

Service Manager– Chicago, IL

Job Responsibilities

• Manage the operations functions of the branch to ensure the highest level of customer service, operating efficiencies, security, audits, and compliance with the Bank’s operating standards and regulatory requirements.
• Manage effectively the risks associated with each customer relationship. Utilize good judgment to ensure that any potential loss situation that could adversely affect the Bank is given an adequate level of visibility with senior management and monitor the daily workflow.
• Ensure sound operating conditions in the branch by timely completion of monthly branch certifications, operational reviews daily branch reports, branch cash balancing, all approvals within limits and as assigned.
• Assist in attaining established Bank and branch goals through active participation in sales management and officer call programs. Solicit customers for additional sales.
• Meet with staff on regular basis to discuss new and existing products, service productivity, and customer relations. Advise management on issues affecting customer service to ensure the timely research and resolution of problems. Identify and recommend methods to improve effectiveness, efficiency, and program(s) productivity. Provide guidance and coaching to staff members as a routine.
• May serve as Safety and/or Security Officer of the branch.
• Assist in hiring/interviews of new employees, disciplinary actions, and annual appraisals of staff under direct report.
• Responsible for all branch approvals within limits set by the bank, which includes and not limited to deposits, withdrawals, wires, monthly certifications, "Teller Overrides", Daily NSF Reports, Employee's time and any other process where an approval by the Service Manager is required.
• Perform other duties as assigned.

Qualifications

Education: College degree with business classes or equivalent.

Experience: Three to five years of bank branch operations experience with transaction approval authority and supervisory responsibility.

Skills and Abilities: Thorough knowledge of bank branch operations-related regulations and bank products; good verbal and written communication skills; Bilingual may be required.

 

MLO/Wholesale Account Executive – Chicago, IL

Job Responsibilities

• Responsible for business development from retail clients (bank branches/real estate companies) and wholesale mortgage brokers to generate new mortgage loans.
• Respond to customer inquiries and referrals that are generated from their own contacts and from other business channels.
• Cross-sell other bank products and services.

Qualifications

Education: Bachelor’s degree in finance, business, economics, math or a related area.

Experience: Minimum 3 years of experience in originating mortgage loans (retail or wholesale lending) with a proven track record.

Skills and Abilities: Proficient in Word, Excel and Encompass. Excellent verbal and written communication skills. Bilingual in Mandarin is preferred.

 

Royal Business Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policies (GLBA Privacy Notice, California Consumer Privacy Act and Online Privacy) at our website www.royalbusinessbankusa.com. Royal Business Bank is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

 

Updated: 05/06/2022