Careers at Royal Business Bank
An EEO and E-Verify Employer

Career at

Royal Business Bank

An EEO and E-Verify Employer

 

Please send resume to:

 

Royal Business Bank

123 E. Valley Blvd., #201

San Gabriel, CA  91776

Attn:  Human Resources

or

resume@rbbusa.com

 

 

OFFICER POSITIONS (corporate title based on experience and expectations)

 

Open Positions - California:

 

 

Officer Positions (corporate title based on experience and expectations)

 

Operations Officer - West LA Branch

Job Description

• Manage the operations functions of the branch to ensure the highest level of customer service, operating efficiencies, and compliance with the Bank's operating standards and regulatory requirements.
• Ensure the branch effectively manages the risks associated with each customer relationship. Utilize good judgment to ensure that any potential loss situation that could adversely affect the Bank is given an adequate level of visibility with senior management
• Manage to ensure sound operating conditions in the branch by timely completion of monthly branch certifications and operational reviews.
• Assist in attaining established Bank and branch goals through cross-selling.
• Meet with staff on regular basis to discuss new and existing products, service productivity and customer relations. Advise management on issues affecting customer service to ensure the timely research and resolution of problems. Identify and recommend methods to improve effectiveness, efficiency and program(s) productivity.
• Provide guidance and assistance to branch staff in resolving procedural and personnel administration problems. Provide instruction and cross training on Bank procedures and banking regulations. Ensure performance evaluations of the branch's non-officer staff are completed timely, objectively and with proper emphasis on individual development, coaching skills, customer servicing skills, and sales/referral activities.
• May serve as Safety and/or Security Officer of the branch.
• Perform other duties as assigned.

Skills/Qualifications:

• College degree with business classes or equivalent
• Three to five years of bank branch operations experience with transaction approval authority and supervisory responsibility
• Thorough knowledge of bank branch operations-related regulations and bank products; good verbal and written communication skills; Bilingual may be required.

Branch Manager - Silverlake Branch

Job Description

• Organize, direct and administer the service and sales activities of the branch through management of all branch personnel.
• Manage the sales function by developing sales and marketing plans specific to local markets.
• Actively generate and pursue business leads (opportunities) and develop business, including calls to existing customers to maintain and expand banking relationships, and calls to prospective clients to develop new business. Meet regularly with branch officers to ensure that all opportunities for selling and cross selling Bank products and services are pursued.
• Oversee operational and risk management activities of the branch to ensure the highest level of customer service, operating efficiencies, and compliance with the Bank's operating standards and regulatory requirements, such as BSA and CRA.
• Adhere to branch budget. Monitor and control expenses on an ongoing basis.
• Actively participate in various civic, social and community affairs to enhance the Bank's image and promote positive community relations.
• Maintain up-to-date knowledge on all Bank products and services and ensure that training and assistance is provided to develop and enhance branch staff's knowledge.
• Maintain a highly motivated and qualified branch staff through the selection, placement, training, counseling and promotion of people to achieve optimum organizational performance.
• Team up with or report to Regional Manager or other bank managers for business development, staffing and other branch management matters, when deemed necessary or appropriate.
• Perform other duties as assigned

Skills/Qualifications:

• College degree in business or equivalent.
• Two to three years branch management experience. Thorough knowledge of banking regulations, bank products and policies.
• Comprehensive knowledge of all phases of branch management including banking regulations and compliances, customer service, sales, operations and risk management; proven abilities in business development and banking management; excellent verbal and written communication skills; Bilingual may be required.

 

NON-Officer Positions

 

Mortgage Broker Coordinator - Los Angeles

Job Description

• Build relationship with brokers, lenders, and account executives to achieve production goals.
• Manage pipeline by communicating with customers and business partners to achieve excellent servicing.

Requirements

• High school diploma or equivalent.
• Experience in mortgage processing.

Part-Time Teller - Silverlake Branch

Job Description

• Receive checks and cash for deposit; verify amounts and examine checks for endorsement.
• Enter deposits and issue receipts.
• Cash checks and pay out money upon verification of signatures and customer balances.
• Place holds on accounts for uncollected funds.

Requirements

• High school diploma or equivalent
• Cash handling, customer service, general office experience helpful.
• Excellent time management and organizational skills

IT Support Analyst - Buena Park

Job Description:

• Respond to requests for technical support in person, by phone or email
• Evaluate inquiry by determining cause of issue as hardware, software or user
• Resolve inquiry by researching documentation, providing answers, or redirecting to appropriate resource
• Notify user of resolution status by reporting progress logging all user interactions in help desk ticket system
• Provide support for routine maintenance of website, intranet, and servers including backup and recovery duties
• Stay current on job knowledge by participating in educational opportunities
• Provision and deploy hardware onsite and to branches

Skills/Qualifications:

• 2 years of college coursework in Computer Science, Information Systems, or related field
• 2-3 years full-time employed experience using help desk ticketing system related to desktop and application support
• Knowledge of Windows 7/10, Windows Server, Office, Active Directory, email administration, HTML, TCP/IP networking, VoIP phone systems
• Experience with configuring workstations, laptops, smartphones, servers, printers, switches, and peripherals
• Excellent verbal and written communication skills
• Able to demonstrate problem solving and decision making skills
• Excellent customer service skills
• A+ certification a plus

Credit Administration Documentation Specialist - Los Angeles

Job Description:

• Prepare Loan Documentation using LaserPro
• Post loan payments to the system.
• Performs other duties as assigned.

Skills/Qualifications:

• Associate degree in business or accounting a plus
• Minimum two years of experience in lending or credit functions
• PC literate in MS Word and Excel; organized and detail-oriented with the ability to function in a team environment; bilingual (English/Mandarin) is a plus.

Jr. BSA Analyst - Los Angeles

Job Description:

• Receive training, learning BSA/AML legal requirements and bank policies and procedures.
• Assist experienced analysts in the research, analysis, and investigation of account behavior for potential unusual activities in accordance with the BSA/AML/OFAC monitoring policy.
• Assist in investigations for cases referred by Bank personnel for unusual activity and document findings accordingly.
• Assist in investigations for cases elevated from monthly exceptions or targeted monitoring.
• Assist in records maintenance and organization.
• Track monthly work completion and report progress to assigned supervisory staff.
• Demonstrate increasing levels of aptitude and mastery over assigned departmental tasks.
• Perform other duties as assigned.

Skills/Qualifications:

• Bachelor's degree or equivalent.
• Although no specific experience is required, experience in banking operations, regulatory, legal, or auditing environment with exposure to regulatory compliance matters is preferred.
• Excellent analytical, research, time management, and planning skills; PC proficient; organized and detail-oriented; strong written and verbal communication skills required. Knowledge of BSA/AML, USA PATRIOT Act, OFAC laws and regulations, and CTR and SAR reporting requirements a plus but not required.

SBA Loan Assistant - Los Angeles

Job Description:

• Coordinate with loan officers, Note Department, Escrow, Title or Insurance agent for loan closing funding and disbursements.
• Submitting the bids to Secondary Market Investor for loan sale. Packaging SBA loan sale and coordinate with Secondary Market Investor, Note and Finance Departments till settle.
• Coordinates daily activities and functions of loan servicing to ensure proper interpretation and implementation of all regulatory requirements and bank policies.
• Prepare and update daily, weekly and monthly administrative reports
• Assist customers and loan servicing officer and follow up on outstanding items and related questions.
• Promote and cross sell the Bank's services and products.
• Perform other duties as assigned.

Skills/Qualifications:

• College degree in accounting or business preferred.
• 1-2 years of experience in banking or customer service positions preferred.
• PC literate in MS Word and Excel; thorough accounting concepts; strong verbal and written communication skills; organized and detail-oriented with the ability to function in a team environment; bilingual may be required.

Treasury/Finance Assistant - Buena Park

Job Description:

• Monitor daily Bank-wide cash activities
• Project daily, weekly and monthly liquidity and cash flow
• Review investment portfolio and correspondent bank performance
• Conduct financial review and credit underwrite for new investments
• Manage bank's Wholesale Deposit and Brokered Deposit
• Manage bank's Borrowing Capacity.
• Monitor branch deposit balance and conduct deposit report
• Post Daily Block Entries
• Compose/Update procedures and policies in Treasury/ Finance field
• Execute loan sale
• Maintain investment files, pledging activity ensure the bond system is updated
• Monthly Investment Mark-to-Market, investment certifications and balancing to safekeeping statements.
• Assist the Treasury Officer on ALCO Reporting
• Assist the Treasury Officer on Audit Exam
• Accept other responsibilities as deemed necessary by supervisors.

Skills/Qualifications:

• College graduate preferably with business degree.
• Two years bank accounting experience preferred, not required. Prior experience in treasury, investments, data analysis or credit underwriting is preferred. Strong knowledge of banking regulations and bank products. Preferred but not required.
• Microsoft Office. Strong Excel skill. Understand financial statements and ratios. Strong financial data analysis and underwriting skills. Pre-active and willing to learn and take new tasks. Good verbal and written communication skills. Bilingual (English/Mandarin) is a plus.

CRA Outreach Specialist - Los Angeles

Job Description:

• Develop and manage community outreach activities and initiatives within bank's assessment areas.
• Ensure the bank's outreach programs generate an acceptable level of mortgage loan applications from ethnic groups that broadly represent to ethnic mix of the bank's assessment areas.
• Identify and recommend community investments to ensure adherence with the bank's CRA investment goals.
• Identify and coordinate community service activities so as to meet the bank's CRA Service goals. Establish and maintain relationships with community organizations such as activist groups, community agencies, and non-profit agencies and assure the bank is highly visible in the Community.
• Participate in and represent the bank in various communities, civic and professional organizations and develop relationships with local community organizations that support housing and community needs as a whole.
• Work closely with the CRA Officer and Head of Mortgage lending to develop products and programs that ensure the success of the bank's CRA program as it pertains to lending.
• Develop and deliver training programs on community involvement to branch and mortgage sales staff. Familiarize and comply with all applicable Bank's policies and procedures as well as governing laws and regulations.

Skills/Qualifications:

• Bachelor's degree in a Business or Finance related field preferable and two years of related experience and/or training, or approved equivalent.
• Strong oral and written communication skills.
• Intermediate experience, knowledge, and training in lending activities and terminology.
• Knowledge of related bank operational policies and procedures and bank products and services.
• Intermediate-level knowledge of the Community Reinvestment Act.
• Ability to maintain a high degree of accuracy and attention to detail.
• Service-oriented attitude and attentive customer relation skills.
• Computer proficiency with basic business applications is required.
• Understanding and experience in the loan underwriting and credit analysis preferred.
• Proven ability to effectively train and instruct others in a formal classroom setting or in a one-on-one environment preferred

Risk Management Assistant - Los Angeles

Job Description:

• Coordinates an audit entrance & exit meeting, contacts & coordinates auditors for the Board Audit Committee meeting
• Monitors the audit schedule, tracking logs for external & internal audit, SOX audit and regulatory examination, follow up with the business units response from the tracking logs
• Prepares the reports for Board Audit Committee
• Updates, reviews and tracks the Vendor Management due diligence, contract, license etc
• Assists CRO for the Risk Assessment related to Audit, Vendor and Enterprise Risk Management
• Monitors, tracks and reviews the monthly/quarterly/semi-annually/annually compliance certification from branches and business units, to ensure the compliance certifications are completed with validated information, report to supervisor any deficiency from compliance certification.
• Assists in projects related to the Bank's compliance obligations functions.
• Prepares reports by collecting, analyzing and summarizing information for compliance monitoring review such as HMDA, Reg B loan tracking log, flood insurance tickler log and mortgage lending compliance etc.
• Completes department administrative duties
• Performs other duties as assigned.

Skills/Qualifications:

• Bachelor's degree or equivalent is preferred but not mandatory
• Administrative experience required. Minimum 3 or 4 years of experience in banking and knowledge of compliance regulation is preferred
• Excellent analytical, research, project management, and planning skills; PC proficient; organized and detail-oriented; strong written and verbal communication skills. Good knowledge of banking operations.

 

Open Positions - New York:

 

 

Officer Positions (corporate title based on experience and expectations)

 

Commercial Loan Officer - Flushing Main

Job Description

• Develop new, qualified customer prospects and business that fit the Bank's risk appetite.
• Perform credit assessment and preliminary underwriting of commercial loans, evaluating customer loan requests, coordinating with Underwriting to obtain and analyze due diligence materials, and make loan recommendations to management.
• Maintain regular contact with borrowers to obtain required documentation and other credit administration materials and ensure access to property for inspections.
• Interface with borrowers to structure and negotiate credit terms, such as loan amount, interest rate, loan term, amortization, and fees.
• Determine loan repayment methods and collateral specifications for all loans.
• Develop and maintain interest rate structure to be consistent with financial institution policies, procedures, and profitability, and to be competitive with current market rates.
• Regularly meet with borrowers and maintain contact logs/call reports with borrowers.
• Meets with borrowers regularly and maintain contact logs/call reports with borrowers.
• Assist Underwriting, Credit Risk Management, Closing, and Loan Servicing departments in determining circumstances of borrower default and viability of extensions, modifications, workouts or foreclosure, and relevant credit administration matters.
• Perform all job duties in compliance with applicable State and Federal laws and regulations.
• Any other duties and projects as assigned.

Skills/Qualifications:

• Bachelor's degree in business, finance or related field.
• Bilingual Chinese/English required.
• Three to five years of commercial lending experience, preferably in a financial institution setting.
• Extensive knowledge of commercial estate lending policies and procedures and practices.
• Familiarity with real estate market served by Bank.
• Strong customer relationship and business development skills.
• Good managerial, communication and sales skills.
• High ethics.
• Strong customer service orientation and commitment to providing “WOW!” service to our internal and external customers.
• Strong interpersonal skills, including the ability to interact and work respectfully and cooperatively with others.
• Strong communication skills, including the ability to listen, speak and write clearly and concisely, and focus on the recipient's point of view.
• Commitment to lifelong learning.

Loan Servicing Associate - 4101 8th Ave, Brooklyn, NY

Job Description

• Receive and field incoming customer service calls; research and resolve customer inquiries.
• Follow up to ensure customer satisfaction.
• Direct customers to other Bank specialists as required.
• Develop, implement and maintain financial institution records; ensure they are properly maintained, archived and stored securely.
• Recommend retention guidelines and schedules.
• Monitor proper handling and storage of sensitive documents and film.
• Manage proper disposal of records and documents according to established schedules.
• Manage contracts with outside vendors and service bureaus.
• Maintain and expand knowledge base of regulatory and legislative information regarding proper documentation and record retention policies and procedures and ensure Bank is in compliance.
• Perform all job duties in compliance with applicable State and Federal laws and regulations.
• Any other duties and projects as assigned.

Skills/Qualifications:

• Associate's degree in business, finance or related field preferred.
• Fluency in spoken Mandarin, Cantonese and English.
• Two to four years of experience in financial institution lending or records management function.
• Strong verbal and written communication skills.
• Superior organizational skills.
• Familiarity with customer service concepts, technology and software packages.
• Strong computer skills, including MS Excel, Word and Office.
• Availability to work flexible hours and some weekends.
• High ethics.
• Strong customer service orientation and commitment to providing “WOW!” service to our internal and external customers.
• Strong interpersonal skills, including the ability to interact and work respectfully and cooperatively with others.
• Strong communication skills, including the ability to listen, speak and write clearly and concisely, and focus on the recipient's point of view.
• Commitment to lifelong learning.

Branch Manager - East Broadway Branch

Job Description

• Manage the administration and efficient daily operation of a full-service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives.
• Develop relationships with local businesses and community leaders to expand relationships and increase deposits.
• Ensure excellent customer experience and identify current and prospective sales opportunities.
• Represent FAIB within the local community by actively participating in local organizations and community events; network to expand the reach of the branch and FAIB.
• Lead the branch to achieve established sales goals by generating referral business, new accounts, and management of current clients' accounts.
• Provide training, coaching, counseling, development and motivation for branch staff and maintain overall team spirit and morale.
• Prepare reports for management as required.
• Perform all job duties in compliance with applicable State and Federal laws and regulations.
• Ensure staff is trained in and performs all job duties in compliance with applicable State and Federal laws and regulations.
• Any other duties and projects as assigned.

Skills/Qualifications:

• Bilingual Chinese/English speaking is required.
• Bachelor's degree or equivalent work experience with three to five years' previous community banking experience as a Branch Manager or Assistant Branch Manager.
• Extensive background in financial institution operating policies and procedures, banking regulations, employee development and motivation, and community relations.
• Strong community involvement and/or experience building partnerships with local businesses and organizations.
• Must have strong supervisory, motivational, sales, organizational, communication, conflict, management, and computer skills.
• Ability to meet sales targets and production goals.
• Ability to identify, think through, and solve problems accurately and efficiently.
• High ethics.
• Strong customer service orientation and commitment to providing “WOW!” service to our internal and external customers.
• Strong interpersonal skills, including the ability to interact and work respectfully and cooperatively with others.
• Strong communication skills, including the ability to listen, speak and write clearly and concisely, and focus on the recipient's point of view.
• Commitment to lifelong learning.

Branch Manager - Flushing Main

Job Description

• Manage the administration and efficient daily operation of a full-service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives.
• Develop relationships with local businesses and community leaders to expand relationships and increase deposits.
• Ensure excellent customer experience and identify current and prospective sales opportunities.
• Represent FAIB within the local community by actively participating in local organizations and community events; network to expand the reach of the branch and FAIB.
• Lead the branch to achieve established sales goals by generating referral business, new accounts, and management of current clients' accounts.
• Provide training, coaching, counseling, development and motivation for branch staff and maintain overall team spirit and morale.
• Prepare reports for management as required.
• Perform all job duties in compliance with applicable State and Federal laws and regulations.
• Ensure staff is trained in and performs all job duties in compliance with applicable State and Federal laws and regulations.
• Any other duties and projects as assigned.

Skills/Qualifications:

• Bilingual Chinese/English speaking is required.
• Bachelor's degree or equivalent work experience with three to five years' previous community banking experience as a Branch Manager or Assistant Branch Manager.
• Extensive background in financial institution operating policies and procedures, banking regulations, employee development and motivation, and community relations.
• Strong community involvement and/or experience building partnerships with local businesses and organizations.
• Must have strong supervisory, motivational, sales, organizational, communication, conflict, management, and computer skills.
• Ability to meet sales targets and production goals.
• Ability to identify, think through, and solve problems accurately and efficiently.
• High ethics.
• Strong customer service orientation and commitment to providing “WOW!” service to our internal and external customers.
• Strong interpersonal skills, including the ability to interact and work respectfully and cooperatively with others.
• Strong communication skills, including the ability to listen, speak and write clearly and concisely, and focus on the recipient's point of view.
• Commitment to lifelong learning.

 

NON-Officer Positions

 

Loan Processor - 4101 8th Ave, Brooklyn, NY

Job Description

• Provide administrative assistance to residential loan officer (or underwriter) and staff, including updating loan data for entry into the financial institution's origination systems and assembling loan documentation.
• Ensure that loan files contain documents with proper signatures, dates and other relevant data.
• Assemble and verify accuracy of loan documentation.
• Check documents for proper vesting, legal descriptions, closing dates and signatures.
• Maintain and monitor loan files to ensure required documentation for loan closing.
• Coordinate resources from other departments necessary to obtain information and document.
• Monitor for potential fraudulent activity.
• Perform all job duties in compliance with applicable State and Federal laws and regulations.

Skills/Qualifications:

• Bilingual Chinese/English preferred.
• High school diploma or equivalent.
• Six months to one year experience in an office environment, banking experience preferred.
• Familiarity with loan origination process, operations and products and services.
• Good attention to detail and strong organization and interpersonal skills.
• Familiar with Fannie Mae guidelines.
• Familiar with Federal and State regulations for residential lending including TRID.
• Ability to work with outside investors and portfolio products.
• High ethics.
• Strong customer service orientation and commitment to providing “WOW!” service to our internal and external customers.
• Strong interpersonal skills, including the ability to interact and work respectfully and cooperatively with others.
• Strong communication skills, including the ability to listen, speak and write clearly and concisely, and focus on the recipient's point of view.
• Commitment to lifelong learning.

Quality Control Specialist - 4101 8th Ave, Brooklyn, NY

Job Description

• Perform pre-funding, post-funding and mortgage compliance reviews.
• Assist the manager in the preparation of reports and detailing findings from prefunding and post-funding reviews.
• Work with QC manager to develop, recommend and monitor corrective action and preventative actions.
• Assess and test production operations to improve operations and comply with regulatory and investor requirements; provide recommendations to lending management.
• Keep abreast of investor and regulatory changes and ensure awareness by production operations.
• Investigate potential fraud reports for the lending area and file Suspicious Activity Reports (SAR) with the Bank Secrecy Act (BSA) for further follow up.
• Conduct QC checks on the closed loans in accordance with Board guidance.
• Work with the Bank's Compliance manager to ensure RMG is operating in accordance with regulations.
• Assist the QC and Compliance manager with reviewing and submitting the Home Mortgage Disclosure (Act) HMDA reports.
• Perform all job duties in compliance with applicable State and Federal laws and regulations.
• Any other duties and projects as assigned.

Skills/Qualifications:

• Bachelor's degree in finance, economics or equivalent experience.
• Three to five years of residential mortgage lending experience; exposure to all aspects of origination, servicing secondary marketing and mortgage compliance areas preferred.
• Familiarity with internal audit policy and procedures.
• Certification in Regulatory Compliance (e.g. CRCM) preferred.
• Familiarity with HMDA and new changes.
• High ethics.
• Strong customer service orientation and commitment to providing “WOW!” service to our internal and external customers.
• Strong interpersonal skills, including the ability to interact and work respectfully and cooperatively with others.
• Strong communication skills, including the ability to listen, speak and write clearly and concisely, and focus on the recipient's point of view.
• Commitment to lifelong learning.

 

Royal Business Bank is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for

employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual

orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

Updated 01/15/2019